We’re happy to help with anything — from questions about your order to product recommendations. Use the form below or check the quick answers on the right.
Need assistance?
Email: sales@pedalemporium.com
Phone: 778-822-4864
Hours: Monday–Friday, 10 AM–5 PM PST
Quick FAQs
1. What is your return policy?
We only accept returns for defective or damaged items. You must contact us within 30 days of delivery. Read our full Return & Refund Policy.
2. Do you offer free shipping?
Yes! All orders over $150 USD ship free within Canada and the U.S. Orders under $150 are charged a small shipping fee based on your location.
3. How long will it take to receive my order?
Most orders ship within 1–2 business days. Standard shipping takes 3–10 business days depending on your location.
4. Are your pedals new or used?
We sell mostly new pedals unless clearly stated otherwise. If a product is used or open-box, it will be marked in the description.
5. What payment methods do you accept?
We accept major credit cards, Google Pay, and Apple Pay. Payments are processed securely through WooPayments.
6. Can I request a specific pedal not listed on the site?
Absolutely. Contact us with your request, and we’ll let you know if we can source it for you.
7. Do you ship internationally?
Not at this time. We currently ship to Canada and the U.S. only.